September 4, 2018
The 21st century has brought us a great equalizer: the online review.
This has given an incredible power to the average customer – a power that is too great for some to even wield without having their house shot up.
Here is my advice to you: the ability to leave a bad review for a business is like a concealed carry weapon. Just because you are packing does not mean you go around shooting everyone. In a case where you are threatened or feel threatened, you make it clear you are packing, possibly by opening your jacket. This is enough to defuse 99% of situations that do not involve blacks (if blacks are involved, it may in fact simply escalate the situation).
The same is true of customer reviews. If you ever feel you are getting bad service, you simply say “I will write online reviews.” This will make virtually every business back down and bend to your will. You really never have to actually write the review – any more than you have to shoot people at bars.
If you shoot someone at a bar, you can end up in a lot of trouble.
Just so, if you write a bad review, you might get your house shot up.
Ken Walley was sitting on the couch, watching television, when a bullet whizzed by his head.
“I actually could feel the air from the bullet as it passed by me.”
His daughter, Monica Walley, was in the other room.
“I didn’t think anybody was crazy enough to do this.”
The Orange County Sheriff’s Office said, because Monica left a negative review for a nearby restaurant, the gunfire was retaliation.
“When this all happened, I thought, no way ! I mean like, after a bad restaurant review? This doesn’t seem right.”
This is the cost of not realizing the seriousness of online reviews.
Deputies said three shots were fired into the home after a white Ford Flex stopped outside their residence on the night of August 20, the same night the review was posted.
One of those three bullets, narrowly missed Ken’s head by inches. He describes the noise “like a car backfiring.” He said he dove to the ground, and later found the .410 caliber bullet in a nearby laundry basket.
The review, posted on Walley’s personal Facebook page said that her disabled mother was denied service at The Daybreak Diner. Walley said the diner told her mother she could not be inside the restaurant without another person with her. Instead, she would have to wait for her food order in her car.
Walley said in the past, her mother had a fall at the restaurant and she had only ever since returned with a companion. Walley writes, “It was my mother’s birthday, and all she wanted was her favorite Greek omelet. She arrived back home in tears.”
“It was so upsetting, so I felt that I needed to share this, and it’s my right to be able to tell others like what my experience is and what happened to my mother. I think anybody in my shoes would have done the same thing.”
I doubt it was as upsetting as having shots fired through your house though.
Online reviews are not a game.
It is not something to be trifled with.
That post led to hundreds of negative comments online and several angry phone calls to the diner. The owner of The Daybreak said her business was ruined as a result.
Deputies arrested 42-year-old Normal Auvil. In their report, they said he is a friend of the restaurant’s owner and a former veteran. They report he had several beers the night of the alleged shooting.
Normal Auvil is as normal as they get.
He understands the seriousness of a bad customer review – and is willing to act decisively to take revenge on people who make a mockery of this power.
I assume his name is actually “Norman,” and that is a typo. If his name is “Normal,” that isn’t very normal.
Whatever the case, I sympathize.
The cripple should have threatened first, then reviewed. You don’t just open-fire without warning.